Julian is a service sector expert who has delivered strategic consulting, change management, interim management, and training programmes for organisations in the commercial, not-for-profit, charitable, and public sectors worldwide.
He brings a proven track record, with over 25 years’ board level success, encompassing, senior level, operational expertise in all aspects of the travel and tourism industry, On-line solutions, franchise, environmental / home services, civil engineering services as well as charities and the public sector (NHS, Education, and Justice).
He has extensive knowledge of cross-cultural, global markets including the Middle East, China, India, US and Europe which gives him a strong grasp of the operational drivers and financial levers that impact service businesses.
Recently he has advised major organisations in the charity sector – including Marie Curie, Victim Support, VSO, and Help the Hospices – and commercial organisations at board and senior executive management level, on strategic change, service realignment, programme management, IT integration and modernisation. At VSO, he redesigned and restructured the procurement and travel programmes, including online booking tool, travel policy and alignment of the sales force and integrated technology.
He has led on IT change and integration projects as well as chairing decision making boards for content management systems. He has led operational teams managing the definition of operational requirements, headed the operational teams on major IT project boards transitioning to new operating systems and managed the transfer of services and information to new content management systems.
Julian has held Board-level roles with Rosenbluth International, Kanoo, CIP, TAG, Dyno-rod (part of British Gas). He has also led and worked on programmes and projects for IT and online services for INAA and travel portal with ETravelGalaxy, the first B2B portal with a Meta Search Engine.
In his previous role, based in the Middle East, Julian led the strategic evaluation and re-engineering, as GM of Kanoo travel group. He led business travel management, corporate service centres, leisure groups, MICE, airport services, 28 GSA’s, holidays and retail operations, on-line and e-business strategies, CRM, Sales and Marketing, supplier management and also 20 affiliated Country partners.
Before that, Julian was VP Global for Rosenbluth International travel management. His responsibilities covered 35 markets in Europe, the Middle East, and Africa, India, Far East and Australasia. As part of The RI Global board he helped reset the strategic direction for the organisation. He rolled-out an international online and e-business strategy and set up the European service centre.
Prior to Rosenbluth, Julian worked for BTI, (Hogg Robinson) as part of the start-up / management team of their global partnership operation, developing consistent and coherent service, sales, CRM and marketing methodology to develop BTI (Hogg Robinson) into a major force in global travel.
He joined BTI after undertaking an MBA at Huron University (now HULT) in London. He took electives in not-for-profit and social enterprise.
Julian’s early background was with Thomas Cook. He had a grounding in all aspects of travel and management in various leadership roles spanning his thirteen years with the organisation. Julian held various leadership roles in Corporate, Leisure/ retail and FX operations, sales and marketing and CRM.
